The Tours Hub – Terms & Conditions

These Booking Conditions apply to bookings made in-store, by phone, email, or on our website. A contract is established when we issue a confirmation invoice. References to “we,” “us,” or “our” refer to The Tours HUB.

Key Terms

  • Travel Insurance: We strongly recommend securing travel insurance to cover cancellations, lost luggage, injuries, or other travel disruptions.
  • Travel Provider Terms: Your travel service provider’s terms and conditions (including limitations of liability) apply in addition to these Booking Conditions. In case of conflict, the provider’s terms take precedence unless deemed invalid.

Booking Types

  • Package Travel: A combination of at least two services (transport, accommodation, or significant tourist activities) sold at a single price. Rights under the Package Travel Regulations 1992 apply.
  • Agency Role: The Tours HUB acts as an agent for service providers. Liability for issues with services lies with the providers unless otherwise specified.

FINANCIAL PROTECTION

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

 

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

 

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

Changes & Cancellations

Changes by You:

  • Requests must be made in writing by the lead traveler.
  • An administration fee of £75 per person applies, plus any provider fees or fare differences.

Cancellations by You:

  • Written notice must be provided by the lead traveler.
  • Refundable deposits apply. Cancellation charges are based on notice given:
    • More than 70 days: Full refund of deposit
    • 57–70 days: Deposit + 45% of total cost
    • 37–56 days: Deposit + 50% of total cost
    • 28–36 days: Deposit + 65% of total cost
    • 15–27 days: Deposit + 90% of total cost
    • 14 days or less: Full booking value

Changes or Cancellations by Us

  • Minor changes (e.g., carrier, aircraft type, flight time change under 12 hours) may occur without compensation.
  • Major changes (e.g., cancellation, significant delay) entitle you to a refund or alternative arrangements. Compensation applies for packages based on timing:
    • 55–29 days: £15
    • 28–15 days: £25
    • 14–8 days: £35
    • 7–0 days: £45

Passports & Visas

It is your responsibility to ensure valid passports, visas, and other travel documents. Requirements may include six months’ validity, visa waivers (e.g., ESTA for the USA), or additional documentation for minors (e.g., South Africa).

Pricing & Payments

  • All prices are subject to availability and confirmed at booking.
  • Refundable deposits: £100 per person for economy flights, £200 for premium cabins. Full payment is required 10 weeks before departure unless otherwise stated.

Financial Protection

  • ATOL Protection: Many flight-inclusive bookings are protected by ATOL. If protected, an ATOL Certificate will be provided. Visit atol.org.uk/ATOLCertificate for details.

Complaints

For issues during your trip, contact the travel provider and your consultant immediately. If unresolved, email info@thetourshub.co.uk within 28 days of return with your booking reference and details. For emergencies, call 0203 048 5167